Tragic Decline of Business Casual

Repost of Business Week 

The Tragic Decline of Business Casual

Liberal dress policies in the office have led to terrible outfits and terrible looks. Now employers are fighting back

By Eric Spitznagel
Remember the late 1990s and early 2000s, when “casual Friday” was a naughty thrill? How innocent we were. In the past decade those seemingly harmless polo shirts and khakis have spawned a five-day sartorial office free-for-all that’s led to low-cut jeans and “tramp stamp” tatoos. According to a 2007 Gallup poll, the most recent data available, 43 percent of workers said they regularly wore casual business attire at the office, up from 32 percent in 2002. Even scarier, the lax precedent has allowed them to make their own decisions about what’s acceptable or, worse, cool.
The C-suite is striking back. A survey released in June by the Society for Human Resource Management found that only 34 percent of bosses officially permitted casual dress among employees every day—a dramatic drop from 53 percent in 2002. Some executives are hiring image consultants and fashion experts to crack down on everything from muumuus to Little House On the Prairie-style pioneer dresses. “American society has become so ridiculously casual,” says Clinton Kelly, co-host of the Learning Channel’s What Not to Wear. The problem, he suggests, may be the lack of office fashion role models. “Outrageous people are getting the most attention now,” he says. “Kids coming out of college are watching Lady Gaga on YouTube (GOOG). They don’t understand that Lady Gaga is selling albums, and they’re in accounting. A meat dress just doesn’t fly at the office.”
Popularized in Silicon Valley, the casual office look has always had noble intentions. “At Google (GOOG) we know that being successful has little to do with what an employee is wearing,” says Jordan Newman, a spokesman for the company. “We believe one can be serious and productive without a suit.” That may be the case for engineers dealing with complicated algorithms. However, professional image coach Lizandra Vega remembers meeting a male worker at the New York staffing firm where she’s a managing partner. He arrived for a meeting in thin white cotton slacks—and no underwear. “He was,” she recalls, “hanging loose.”
Even upper management isn’t immune to terrible dress habits. Diane Gottsman, owner of the Protocol School of Texas, recalls teaching a business fashion workshop in Houston last year during which she met an executive “wearing a straw paperboy hat pulled sideways,” she says. “He had on suspenders and black-and-white spectator shoes. He asked, ‘What do you think of my look?’ ” Gottsman tried to be diplomatic, suggesting he take off his hat indoors. “He couldn’t do that,” she says. “The hat helped him with his ‘swagga.'”
Workers may not like rules, but some need them. A 2002 survey by the recently shuttered department-store chain Mervyns revealed that 90 percent of office workers didn’t know the difference between formal business attire, business casual, and just plain casual. However, companies such as General Electric (GE) force them to make these distinctions every day by asking that they “use good, professional judgment,” as GE puts it. Ginger Burr, president of Total Image Consultants in Lynn, Mass., recalls a fashion workshop she conducted with a national bank. “We were talking about sandals,” she remembers. “There seemed to be a consensus that sandals shouldn’t be worn. Then this beautifully dressed female executive walked in wearing sandals, and said, ‘We should be able to wear nice sandals.’ When you get into personal taste, that’s where it becomes tricky.”
Sandy Dumont, an image consultant from Norfolk, Va., believes the biggest challenge in overhauling an office worker’s wardrobe is avoiding hurt feelings. Her suggestion: Hire a professional image consultant. She was brought in to help a female employee at Rolex who was offending an executive with her “klutzy” footwear—which turned out to be orthopedic shoes. (“She had a slightly deformed foot,” says Dumont.) Fearing that a confrontation would offend the woman, Dumont led her on a guided shoe-shopping spree on the company’s dime.
Those accustomed to personalized business style aren’t taking these changes lightly. “The uniformity of dress serves the current American business model by pressing individuals into the service of the corporate person,” says Jack Tuckner, a New York employment attorney who briefly represented Debrahlee Lorenzana, a Citibank (C) employee fired earlier this year for wearing provocative clothing. “It’s a largely paramilitary model that eschews independent thinkers,” he says. In 2008, Tuckner was sued by a former colleague for allegedly wearing a “bondage collar” at the office. Tuckner denies the allegations. “As a fastidious dresser myself,” he says, “I’d be excessively worried about unsightly neckline bulges caused by the lock.”
In Britain the concept of business casual is being taken to extremes. The Naked Office, a reality TV series that made its debut in May, asked employees at several businesses to show up for work naked, ostensibly in an attempt to “explore whether flashing the flesh is the ultimate office equalizer”—and boost ratings. Seven Suphi, a behavioral change specialist and author of More Than Men and Make-Up, took part as an expert presenter on the show and says the experiment “had spectacular business results. One business secured their largest deal to date. Another is doing in a month what they previously did in a year.” Let us ponder why.
In America, such a radical redefinition of office norms seems unlikely. Carolyn Hawkins, spokeswoman for the American Association of Nude Recreation in Kissimmee, Fla., says even her staff rarely comes to work in the buff. “The AANR’s association headquarters is located in a downtown strip mall—no pun intended—with a storefront window,” she says. “As practicality and sensitivity to our neighbors dictate, we dress for the workplace. When we return home in the evening we remove the stresses of the workday world by removing our clothes.” For the moment, business casual appears to be in no danger of becoming no-pants-casual—but it’s still enough to make you pine for the days of khakis and polos.
Comments from the real world
Dianne BorasOct 13, 2010 4:44 PM GMTThere is absolutely a correlation between being professionally dressed and behaving as such. I’ve worked in offices where flip flops were the norm with feet up on the desk. Now imagine how you sound on the phone. Like you have flip flops on and have your feet up on the desk and you are ready for vacation. I’ve seen very few women dressed professionally in a skirt with their feet up on the desk. Your “professional” image is critical, especially in today’s job market.
Dianne M. DanielsOct 11, 2010 8:44 PM GMTBusiness Casual does NOT have to be a minefield…employers are now understanding that there must be a clear and easily understood definition of ‘business casual’. It’s not hard, doesn’t have to take mountains of time and tens of thousands of dollars. I’ve helped employers and employees turn things around from “Oh no” to “Oh yeah”…and sometimes it’s just a matter of setting reasonable rules and then applying them fairly. Give employees a heads-up, help them understand the importance of their First Impression, and give them the tools (color analysis, style assessment) to help guide them. Check out www.howtoloveyourreflection.com for self-paced study tools and tip sheets that can make this potentially touchy subject a lot easier to handle.
Courtney MakiOct 11, 2010 1:35 PM GMTI do agree with this article, and like the idea of an image consultant working with employees based on indivual needs. I do feel that there need to be certain stipulations. The well dressed business woman in sandals is violating company dress code, but the frumpy middle-manager wearing crocs is over looked, because they are technically a “closed-toe” shoe. We need to get back to actually dressing UP, and many of these issues may subside.
colinOct 10, 2010 4:14 PM GMTI would wholly agree with this article. I worked at a law firm in los angeles and the younger associates in the firm would show up in flip flops and t-shirts. Some of the partners would blow it off. why i don’t know
JohnOct 10, 2010 12:38 AM GMTPerserve, Your first point is valid but your second point is not. Im a green – have lived in London and New York my entire life and have never owned a car. I have always either biked to work or ridden a scooter. I always dress formally and its not a problem. Of course all my employers have always had showers but that should be a standard. As for the AC bill – you can take your jacket off in the summer and in the winter its easier to walk around to cafes SO PLEASE dont mix up dressing nicely and environmentalism – you are just looking for a lazy excuse to dress in sports clothing.
CaraOct 9, 2010 4:26 PM GMTI remember being in a business meeting (in year 2000) which was attended by several employees of a computer software company. The company was there to sell my company really expensive software. Their employees were dressed as though they were attending a hockey game – not a business meeting. One of them, a REAL prima donna, even brought his own breakfast to the meeting and proceeded to eat in front of everyone present as though he were supremely entitled royalty. 
Vee GarnettOct 9, 2010 3:17 PM GMTThe standards for the office needs to follow the schools who now use uniforms to level the playing field. I am old enough to remember when female wore black skirts with white blouses or dresses. Allow them black trousers, no sausage pants and we might become presentable. This issue is reflected by Americans being easily recognized overseas do to our need for jeans & sloppyreveling clothing.
BradOct 9, 2010 11:22 AM GMTI’m disappointed the author didn’t work in any Mad Men references. I think Man Men is part of a culture shift of dress, at least among young professionals.
Richard M RoyalOct 8, 2010 11:28 PM GMTNever understood meeting a family, who had Lifestyle need With 3 children, demostrating A large suv $35000.00 Dressed for Business, selling yourself,made the sales equation First Class! Chances are dressed Suit tie projects class. A mont Blanc says “YOUR SERIOUS” About serving the family after the Sale ” IT WORKS !